S91 Terms of Service

Eligibility Requirements

To use S91, you must be at least 18 years of age, provide complete, accurate and up-to-date registration information, and comply with all applicable laws and regulations. You may also be required to complete identity verification (KYC) when requested by the Platform.

Failure to Meet Eligibility Requirements

S91 reserves the right to suspend or restrict accounts that do not meet the Platform’s eligibility requirements. Users are responsible for ensuring that the information supplied during registration and account use remains accurate and current.

One Account Per User

Each user may register and maintain only one S91 account. Creating multiple accounts to obtain an unfair advantage is prohibited under these Terms.

Account Security and Responsibility

You are responsible for keeping your login credentials secure, maintaining the confidentiality of your account and all activities conducted through that account. Account access should not be shared with other people.

Account Sharing, Sale and Transfer

Users must not share, sell or transfer their S91 accounts. S91 may suspend, restrict or permanently terminate accounts involved in fraudulent activity, promotion abuse, multiple-account creation or other violations of these Terms.

Services Available Through S91

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue a Platform service without prior notice. Availability of individual products, services and features may therefore change over time.

Blind Box Purchases and Prize Results

Every completed Blind Box purchase guarantees one prize. Prize results are generated randomly by the Platform’s system, while the applicable prize probabilities are displayed on the corresponding product page.

Final Prize Results

Once a Blind Box purchase has been completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the corresponding product page for transparency.

Prize Pool Availability

Each Blind Box prize pool contains a fixed quantity of prizes. Once all prizes in the current pool have been claimed, a new prize pool will automatically become available. S91 states that its Blind Box experience is designed to provide a fair and transparent process for users.

Review Before Confirming Payment

Users are responsible for reviewing all payment information before confirming a transaction. A successful payment is final, and top-up balances are non-refundable unless otherwise required by applicable law.

Payment Providers and Security

Payment processing is subject to the policies of the selected payment provider. S91 reserves the right to reject or cancel transactions considered suspicious for security purposes.

Buyback Eligibility and Values

Certain prizes may be eligible for the Buyback feature. Where Buyback is available, the applicable value is determined solely by S91 and may change without prior notice.

Buyback Transactions and Processing Fee

A Buyback transaction is final once confirmed. All RM1 Purchase Buyback transactions are subject to a 10% processing fee, and Buyback balances remain subject to the Platform’s withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable are eligible for withdrawal. Identity verification (KYC) may be required before a withdrawal request can be processed.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Withdrawal Security Review

Withdrawal requests may be subject to security screening and risk assessment. S91 reserves the right to delay, reject, suspend or cancel a request when suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaigns, Rewards and Referral Programs

S91 may organize promotional events, reward campaigns, referral programs and limited-time activities. Participation is governed by the specific campaign rules published on the Platform.

Changes and Disqualification

S91 reserves the right to modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activities, and revoke rewards obtained through violations of campaign rules.

Prohibited Platform Activities

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or referral programs, manipulate prize systems or Platform activities, submit false information, or conduct illegal, fraudulent or deceptive activities.

Intellectual Property Violations

Users must not infringe the intellectual property rights of S91 or any third party. Violations of the Platform’s conduct requirements may result in account suspension, reward forfeiture or permanent account termination.

Ownership of S91 Content

Platform content including logos, graphics, images, software, text, product information and Platform design is owned by S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

S91 strives to maintain uninterrupted Platform services, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

Service Interruption Liability

S91 shall not be liable for losses arising from temporary service interruptions under the circumstances described in these Terms.

Limits Permitted by Law

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Protected by Applicable Law

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable law.

Updates to the S91 Terms

S91 may revise these Terms from time to time. Updated Terms become effective immediately upon publication on the Platform.

Continued Use of S91

Your continued use of S91 after updated Terms have been published constitutes acceptance of those updated Terms. Users should review the Terms periodically to understand the rules governing their use of the Platform.

Laws of Malaysia

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If the parties cannot reach a resolution, the dispute shall be submitted to the competent courts of Malaysia.

How old must I be to use S91?

You must be at least 18 years old to use S91.

Can I create more than one S91 account?

No. Each user may register and maintain only one account. Multiple accounts created to obtain unfair advantages are prohibited.

Can S91 request identity verification?

Yes. S91 may require users to complete KYC identity verification, including when required for withdrawal processing.

Is every completed Blind Box purchase guaranteed a prize?

Yes. According to the S91 Terms, every completed Blind Box purchase guarantees one prize, with the result randomly generated by the Platform’s system.

Can a completed Blind Box result be changed?

No. Once the purchase is completed, the prize result cannot be modified, exchanged or manually influenced.

Are successful payments refundable?

Successful payments are final. Top-up balances are non-refundable unless otherwise required by applicable law.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

How many withdrawals can I make per day?

The Terms permit a maximum of three withdrawal requests per calendar day.

What is the maximum cumulative withdrawal amount per day?

The maximum cumulative withdrawal amount specified in these Terms is RM10,000 per calendar day.

Can S91 suspend or terminate an account?

Yes. Accounts involved in fraud, promotion abuse, multiple-account creation or other violations of these Terms may be suspended, restricted or permanently terminated.

Questions About the S91 Terms

If you have questions regarding these S91 Terms of Service, contact S91 through the official customer support channels available on the Platform.