S91 Privacy Policy

Under the S91 Privacy Policy, different types of personal information may be collected depending on how you use the Platform and which services you access. This may include account, identity verification, payment, withdrawal and shipping information.

Account Information

S91 may collect account information such as your full name, email address, phone number and date of birth where required. This information may be used to create, maintain and manage your Platform account.

Identity Verification Information

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address, or other supporting documents. The information requested may depend on the verification requirements applicable to your account.

Payment and Withdrawal Information

When you make payments or use withdrawal services, S91 may collect information relating to your payment method, transaction history and withdrawals.

Shipping Information

Where physical prize delivery applies, S91 may collect the recipient name, shipping address and contact number needed to arrange delivery.

Certain technical and usage information may be collected automatically when you access or interact with S91. This information helps the Platform maintain security, monitor usage and improve performance.

Device and Browser Information

S91 may automatically collect information about the device and browser used to access the Platform.

IP Address, Cookies and Login Records

Automatically collected information may include your IP address, cookies and login records generated while using S91.

Usage Activity and System Logs

S91 may collect usage activity and system logs associated with Platform access and interaction. This information helps support Platform security and performance.

S91 uses personal information for legitimate business purposes connected with operating, securing and supporting the Platform and its services.

Create and Manage Your Account

Personal information may be used to create your S91 account, maintain account information and provide access to relevant Platform services.

Process Payments and Withdrawals

Relevant information may be used to process payments and withdrawal requests and support transaction-related operations on the Platform.

Deliver Physical Prizes

Where a user receives a physical prize, S91 may use the necessary recipient and shipping information to arrange delivery.

Verify Your Identity

S91 may use submitted identity information and supporting documents to complete identity verification when required.

Prevent Fraud and Abuse

Account, transaction, technical and usage information may be used to identify suspicious activity and help protect S91 and its users against fraud and Platform abuse.

Improve Products and Services

Information about Platform usage may be used to understand performance and improve S91 products and services.

Platform Notifications and Customer Support

S91 may use relevant contact and account information to send important Platform notifications and provide customer support when assistance is requested.

S91 does not sell your personal information. Information may be shared only when necessary for Platform operations, professional services or legal obligations.

Payment Service Providers

Relevant information may be shared with payment service providers when necessary to process Platform transactions.

Logistics Partners

Where physical prize delivery applies, the information required for fulfilment may be shared with logistics partners.

Identity Verification Providers

When verification is required, relevant information may be shared with identity verification providers involved in completing the verification process.

Professional Advisers

S91 may share information with professional advisers when necessary for legitimate business purposes.

Government Authorities

Personal information may be disclosed to government authorities when S91 is required to do so by applicable law.

S91 implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration and disclosure.

Protecting Personal Information

Data security measures are used to help safeguard information collected and processed through the S91 Platform. These measures support the protection of account, identity and transaction-related information.

Online Security Limitations

Although S91 takes reasonable measures to protect user information, no online system can guarantee absolute security. Users should also take appropriate steps to protect their account credentials and access.

Subject to applicable laws, users may have rights relating to the personal information held by S91, including requesting access, correction or deletion and withdrawing marketing consent.

Access Your Personal Information

You may request access to personal information held about you, subject to applicable legal requirements.

Correct Inaccurate Information

If personal information associated with your account is inaccurate, you may request that the information be corrected.

Delete Your Account Information

Subject to applicable laws and retention requirements, you may request deletion of your account information.

Withdraw Marketing Consent

Users may request to withdraw consent for marketing communications where applicable.

Information That May Be Retained

Certain information may continue to be retained when required by law or where retention is necessary for legitimate business purposes.

S91 may update this Privacy Policy from time to time to reflect changes affecting how personal information is handled on the Platform.

Latest Privacy Policy

The latest version of the Privacy Policy will be published on the S91 Platform. Users should review the published policy periodically to stay informed about how their information is handled.

What personal information does S91 collect?

Depending on your use of the Platform, S91 may collect account information, identity verification documents, payment and withdrawal information, shipping details, device information, browser information, IP addresses, cookies, login records, usage activity and system logs.

Does S91 collect identity verification documents?

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents.

Why does S91 collect my information?

Information may be used to manage accounts, process payments and withdrawals, deliver physical prizes, verify identities, prevent fraud and abuse, improve services, send important notifications and provide customer support.

Does S91 sell personal information?

No. According to this Privacy Policy, S91 does not sell your personal information.

Who may S91 share information with?

When necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.

How does S91 protect personal information?

S91 implements reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration and disclosure. However, no online system can guarantee absolute security.

Can I request access to my personal information?

Yes. Subject to applicable laws, you may request access to personal information held about you.

Can I correct inaccurate personal information?

Yes. Subject to applicable laws, users may request correction of inaccurate personal information.

Can I request deletion of my account information?

Yes. You may request deletion subject to applicable laws. Certain information may still need to be retained where required by law or for legitimate business purposes.

Can I withdraw marketing consent?

Yes. Subject to applicable requirements, users may request to withdraw their marketing consent.

Can the S91 Privacy Policy change?

Yes. S91 may update the Privacy Policy from time to time, and the latest version will be published on the Platform.

Privacy Questions and Requests

If you have questions about the S91 Privacy Policy, how your personal information is handled, or your available privacy rights, contact S91 Customer Support through the official communication channels.